Contact Us
Got a question about one of the casinos we've reviewed, spotted something that needs updating, or just want to flag an idea for a future guide? This page explains the best way to reach Non Gamstop Casinos and what we can (and can't) help with.
How to reach us
The quickest way to contact the team is by email at [email protected]. We read every message and try to reply within a couple of working days, though it can occasionally take a little longer during busy periods.
When you get in touch, it helps to include:
- Which page or casino your message relates to
- Any relevant screenshots or dates, if you're reporting an error
- A brief description of what you'd like us to look into
What we can help with
We're a review and comparison site, not a casino operator, so there are some limits on what we can do. We're happy to hear from you about:
- Corrections to bonus terms, ratings or factual details on any review
- Suggestions for casinos, slots or betting sites we haven't yet covered
- General feedback on how our comparisons and write-ups could be clearer
- Questions about how we rate and rank non GamStop casinos
What we can't do is intervene in disputes between you and a casino operator, process withdrawals, verify your account, or offer legal or financial advice. Those matters sit with the casino's own support team or, where relevant, its licensing authority.
Reporting a problem with a listed brand
If you've had a poor experience with one of the sites we cover — slow payouts, unclear bonus terms, or anything else worth flagging — let us know. Reader reports are one of the things we factor into how often we revisit and update a review. We can't guarantee action from the operator, but genuine, detailed feedback helps keep our coverage honest and current.
Before you contact a casino directly
For account-specific issues such as deposits, withdrawals or verification, the casino's own support channel will always be faster than going through us. Most of the operators featured on smas.co.uk offer live chat or email support directly on their site — check the footer or help section there first.
If you're concerned about your gambling
If you're reaching out because gambling has started to feel like a problem, please see our Responsible Gambling page for organisations that offer free, confidential support. This applies whether you play at licensed or non GamStop sites, and it's worth reading regardless of where you've registered.
Other ways to find what you need
Not every query needs a direct message. You may find your answer faster on one of these pages:
- Our Non GamStop Casinos 2026 guide, for current rankings and comparisons
- Our About Us page, for more on how smas.co.uk is run
- Our Terms and Conditions, for how the site itself operates
Remember that all gambling content on this site is intended for adults aged 18 and over.